Freshworks – Entering the second month of the year with two recognitions from eWeek [en]
- February 6, 2024
- Posted by: sundaeadmin
- Category: NEWS-EN
🏆 🏆 Freshworks – Entering the second month of the year with two recognitions from eWeek !
– Best AI Call Center Software and Tools 2024
– Top AI CRM Software for 2024
eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.
Freshworks is a global provider of cloud-based software solutions designed to help businesses engage with their customers and employees. They offer a wide range of products under their umbrella, including:
Customer Relationship Management (CRM) software: Helps businesses manage their interactions with customers, track leads and opportunities, and close deals.
IT Service Management (ITSM) software: Helps businesses manage their IT infrastructure, track incidents and problems, and deliver IT services efficiently.
Customer Experience (CX) software: Helps businesses provide a positive and personalized experience for their customers across all touchpoints.
Employee Experience (EX) software: Helps businesses improve the experience of their employees by providing them with tools and resources to be more productive and engaged.
Here are some key facts about Freshworks:
- Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy.
- Headquartered in San Mateo, California, with offices around the world.
- Publicly traded on the Nasdaq stock exchange as FRSH.
- Over 50,000 customers worldwide, including small and medium-sized businesses (SMBs) and large enterprises.
- Recognized as a leader in the CRM and ITSM markets by Gartner and other analyst firms.
Freshworks is known for its:
- Cloud-based solutions: This makes them easy to deploy and use, with no need for on-premises hardware or software.
- Scalability: Their solutions can be scaled to meet the needs of businesses of all sizes.
- Affordability: Their solutions are priced competitively, making them accessible to a wide range of businesses.
- Ease of use: Their solutions are easy to learn and use, even for users with no technical background.
- Customer focus: They are committed to providing excellent customer service and support.
Here are some of the Freshworks products:
- Freshdesk: A cloud-based helpdesk solution that helps businesses track and resolve customer support issues.
- Freshsales: A cloud-based CRM solution that helps businesses manage their sales pipeline and close deals.
- Freshservice: A cloud-based ITSM solution that helps businesses manage their IT infrastructure and services.
- Freshworks CRM: A comprehensive CRM solution that includes features for sales, marketing, and customer service.
- Freshmarketer: A marketing automation platform that helps businesses automate their marketing campaigns.
- Freshservice: A suite of employee experience tools that helps businesses improve the experience of their employees.
Overall, Freshworks is a leading provider of cloud-based software solutions that can help businesses of all sizes improve their customer and employee relationships.
For more information of Freshworks, please contact
Sundae Solutions Co., Ltd.
T| 026348899 E| email@example.com