Right-Size Your IT Service Management

Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution


[Schedule a demo ]

Freshworks named a Strong Performer in the Forrester Wave™ Enterprise Service Management, Q4 2021

Trusted by Global Brands

A Unified Service Management Solution

A Unified Service Management Solution

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility

Rapid Deployment

Customize rapidly with Freshservice's no-code platform. Get expert onboarding, migration services, and 24x7 support

Fast Time-to-Value

Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.

Minimize Downtime

Bridge the gap between service and operations management to improve reliability. Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.

Increased Agent Efficiency

Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.

Employee Productivity

Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog

Enterprise Service Management

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency

Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
leader winter2021
G2 CRM Software Leader 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools

See how you can right-size your IT service management quickly and effectively