Telecommunication
Delivering an Integrated ERP, Billing and Client Facing Application
In today’s Telco landscape, compaies ewquire a complete 360 degree view of the business performance and the customer base to make immediate business descisions. The solution components include a complete CRM system integrated to the back-office billing and back-office ERP system.
The key features that drive the success of an integrated Businees and Operations Support Systems implementatio in this environment include:
- Customer Acquisition, provides the tools are resources needed to effectively manage all aspects of the sales cycle through a single repository.
- Customer Registration, allows integration to the chosen billing system to activate the customer ready for invoic-ing with optional credit score integration. May also be extended for convergent incoicing.
- Customer Maintenance, handles Renewals, Additional Services, Activations and Cancellations to be supported in both the ERP and the billing system.
- Customer Relationships are fully managed from simple enquiries to key account management, debit order management and on to full customer care with fault logging and returns/repairs authorizations.
- Electronic Bill Presentation and Archiving
- Voucher Management will create and maintain all virtual and physical vouchers integrated to the inventory modules while delivery instructions will be sent to the billing system.
- Sell Service Portals allow customers to enquire on both billing information and invoicing data from the respective systems. This may also be extended to Partner and Dealer Management.
- Credit Control includes call management with CTI integration if needed, reminder emails or letters and diary management.
- Stock management handles multi-locations, inter?branch transfers as well as serialized inventery and full management of pre-paid cards for range putaways.
- Fully Integrated Point of Sale (POS) allowing for online or offline trading on accounts and cash sales.
- Complete FRP (Financial Resource Planning) includes management of Financial, Cash, Assets and Treasury. Compliance with regullatory constaints inculesing IFRS and SARBOX for multi-lingual/multi-iegislation implementatios.
- Reports and control panels including key performance indicators to assist in executive board reporting for strategic decisions and risk anticipation as well as full budgeting, planning, forecastig and consolidation.
Related Information