Teamwork [en]

Teamwork is crucial for IT service providers as it plays a vital role in ensuring successful project delivery, efficient operations, and overall customer satisfaction.

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Enterprise Service Management (ESM)

Enterprise Service Management a Business Reality Whitepaper [en]

Enterprise service management has come a long way in the last ten years. What was once merely the use of IT service management (ITSM) technology in other business functions based on economies of scale is now a legitimate opportunity to improve other business functions’, and the overall business, performance.

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