Enterprise Service Management a Business Reality Whitepaper

Enterprise service management has come a long way in the last ten years. What was once merely the use of IT service management (ITSM) technology in other business functions based on economies of scale is now a legitimate opportunity to improve other business functions’, and the overall business, performance. Whereas the 2005 version of what is now known as enterprise service management was somewhat of a forced fit of ITSM technology to provide other corporate service providers with ticketing and workflow capabilities. Modern enterprise service management is so much more. With more capabilities, better technology, and a better understanding of how ITSM principles, processes, and technology can be used by other business functions to: improve quality of service and the customer experience, increase operational e-iciency, reduce costs, and improve managerial insight and governance.

Overview in this Whitepaper

  • What enterprise service management is
  • The issues that are common across corporate service providers, and how enterprise service management can help
  • The drivers for, and benefits of, enterprise service management
  • Where enterprise service management adoption is and is going
  • How ITSM best practice and technology can be reimagined and leveraged to support other business function
  • How to best start out, plan, deploy, and succeed with enterprise service management

Click to view the Whitepaper https://sundae.bitrix24.com/~bkguw

Enterprise Service Management (ESM)