HubFeedback [en]
Resolve On-Site Issues Instantly
Before They Hit Social Media with
HubFeedback
Turn unhappy in-store customers into loyal brand advocates in real-time.
“Because your customer’s voice is your immediate compass.” Intercept complaints right at the point of experience.
98%
< 3 นาที
4.9 ★
100%
Why Traditional Surveys Fail Today
When an issue occurs in-store, modern customers rarely complain to staff. They leave silently and post negative reviews online, damaging your brand permanently.
Old Method: Public Escalation
❌ Customer meets a problem but finds no easy, discrete channel to complain.
❌ They vent their anger directly on public review platforms like Google, Wongnai, or social media.
❌ Management discovers the issue days later. The reputation damage is already done.
Outcome: Permanent customer churn & persistent brand crisis that cannot be easily reversed.
HubFeedback: Real-Time Mitigation
✓ Customer scans a table/counter QR Code, launching an easy, zero-barrier feedback page.
✓ System triggers an instant push alert directly to the manager’s LINE group within 5 seconds.
✓ Manager acts immediately to solve the issue on-site, converting a potential complaint into loyal trust.
Interactive Live Demo
Test Drive the HubFeedback Engine
Experience the workflow yourself. Play the role of a customer sending feedback on the left, and watch the real-time manager notification trigger instantly on the right with AI-assisted answers!
Sundae Bistro (ICONSIAM Branch)
We appreciate and care about your dining experience.
Sent Successfully!
Your ratings and emotions were analysed by our AI and instantly sent as an alert message directly to the manager's smartphone.
📱 Simulated Customer QR Feedback View
Real-time Delivery
Or click a "Quick-fill" badge to simulate instantly!
📍 TABLE 4 (Sundae Bistro)
Normal AlertScore: ☆☆☆☆☆ (0/5 Rating)
Comment: Waiting for customer data...
Contact Back: -
✨ AI Response Assistant Draft:
Waiting for customer data...
💬 Simulated Manager's LINE Notify Feed (Instant <5s Alert)
Our Solutions
Core Features of HubFeedback
Equipped with powerful engines to protect your reputation, streamline complaints, and generate
verified public reviews.
On-Site QR Interactive
Super-fast QR scanning with no application download required. Optimized for every major mobile OS with customizable templates per store table or zone.
Real-time LINE Alerts
When negative feedback is submitted, the platform instantly triggers alert signals to selected staff and manager LINE Groups within 5 seconds.
AI Thai Sentiment & Reply
Intelligent dual-language AI analyzes customer emotion in both Thai and English. Automatically drafts context-aware replies to save time.
Review Booster Engine
Detects high-satisfaction scores (e.g., 5 Stars) and instantly redirects happy customers to post a public review on Google Maps, Wongnai, or TripAdvisor.
Multi-location HQ Dashboard
A centralized executive console to
compare metrics, monitor branch
performance, and analyze customer
sentiment trends across all branches.
Customer Testimonials
Allows customers to snap pictures or share short videos of their amazing experience, building authentic social proof for your marketing team to utilize.
Integrated as One for Exponential Growth
HubFeedback is fully integrated into the **”Hub Solutions Series”** ecosystem from Sundae Solutions, communicating flawlessly with your membership database and business analytics.
● HubMember
Professional CRM & Loyalty management system. Connects customer complaints with member profiles to offer customized compensation or loyalty points.
● HubFeedback
Real-time customer sentiment interception and service recovery at the point of sales, resolving complaints before they spread online.
● HubInsight
High-end intelligence dashboard that aggregates experience logs and feedback to help executives make data-driven structural changes.
CONTACT ADVISOR
Embark on Your New Business S-Curve Today
Partner with enterprise experts from **Sundae Solutions** to design an ironclad Feedback Management strategy and safeguard your physical store locations.
Enterprise Hotline Support (Thailand)
02-634-8899
Email our Solution Consultants
sales@sundae.co.th