The Zendesk Customer Experience Trends Report 2019

So Sofitel Bangkok - June 11, 2019

The Zendesk Customer Experience Trends Report 2019

At this event, you will hear about the importance of Building a Strong Foundation for a Successful Customer Service Experience

You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on CX opportunities and challenges.

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When

Tuesday, June 11, 2019
14:00 - 18:00

What

Key Topics:

- Build a strong CX foundation

- Empowering your frontline staff to provide customised service experience

- Hear real-life Case Studies of how Zendesk customers are improving CX with multichannel customer engagement

Where

So Sofitel Bangkok - Social Room 1, 7th Floor 2 North Sathorn Road, Bangrak (near Lumphini MRT Station), Bangkok

Agenda

2:00 - 2:30 pm Registration

2:30 - 3:00 pm Customer Experiences Leaders Need to Know in 2019

3:00 - 4:00 pm Zendesk customer use care & simple demo

4:00 - 4:30 pm CX and Customer Royalty Experiences Sharing

4:30 - 4:45 pm Q&A and Wrap up

4:45 - 6:00 pm Happy Hour Networking (with canapè and figer food)

6:00 pm End of Event