The Suite offers everything you need to let customer conversations flow seamlessly across channels, creating a better experience for both your business and your customers.
Four powerful products. One convenient package.
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient?which means more productive agents and satisfied customers.
It?s easy to build a knowledge base so that customers can resolve support issues themselves?and most actually prefer to. It?s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.
Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat and Message, you can also proactively engage customers?in real-time and in context. That way customers can get the attention they deserve.