Customer Experience Solutions for Telecommunication

Delivering an Integrated ERP, Billing and Client Facing Application

In today’s Telco landscape, compaies ewquire a complete 360 degree view of the business performance and the customer base to make immediate business descisions. The solution components include a complete CRM system integrated to the back-office billing and back-office ERP system.

The key features that drive the success of an integrated Businees and Operations Support Systems implementatio in this environment include:

  • Customer Acquisition, provides the tools are resources needed to effectively manage all aspects of the sales cycle through a single repository.
  • Customer Registration, allows integration to the chosen billing system to activate the customer ready for invoic-ing with optional credit score integration. May also be extended for convergent incoicing.
  • Customer Maintenance, handles Renewals, Additional Services, Activations and Cancellations to be supported in both the ERP and the billing system.
  • Customer Relationships are fully meneged from simple enquiries to key account management, debit order management and on to full customer care with fault logging and returns/repairs authorizations.
  • Electronic Bill Presentation and Archiving
  • Voucher Management will create and maintain all virtual and physical vouchers integrated to the inventory modules while delivery instructions will be sent to the billing system.
  • Sell Service Portals allow customers to enquire on both billing information and invoicing data from the respective systems. This may also be extended to Partner and Dealer Management.
  • Credit Control includes call management with CTI integration if needed, reminder emails or letters and diary management.
  • Stock management handles multi-locations, inter?branch transfers as well as serialized inventery and full management of pre-paid cards for range putaways.
  • Fully Integrated Point of Sale (POS) allowing for online or offline trading on accounts and cash sales.
  • Complete FRP (Financial Resource Planning) includes management of Financial, Cash, Assets and Treasury. Compliance with regullatory constaints inculesing IFRS and SARBOX for multi-lingual/multi-iegislation implementatios.
  • Reports and control panels including key performance indicators to assist in executive board reporting for strategic decisions and risk anticipation as well as full budgeting, planning, forecastig and consolidation.